By confidentiality, a certification body shall ensure that information is accessible only to those interested parties authorized to have access and specific rules are established for auditors, administrative staff and other interested parties. Clients entrust us with and allow us to gather information relating to their activities and other matters as part of the certification […]
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In order to assure effective responsiveness to complaints, a certification body shall publicize internally and externally the complaint handling system by visible means (e.g. the internet, agreements, etc.) so that interested parties have easy access to information about how to make a complaint. All complaints will be investigated and responded to quickly and within specified […]
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When considering the responsibility to assess sufficient objective evidence upon which to base a certification decision, certification bodies should refer to fairness, disinterestedness and factuality. Decisions are taken only when audit-related information includes everything that is necessary to determine or demonstrate the truth of an assertion. Although, because audits are based on sampling within an […]
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Whatever the nature of the audits to be undertaken, the audit work should be carried out by persons whose qualifications, skills and experience are commensurate with the nature, scope and complexities of the audit task. The management should adopt a policy of recruiting personnel who possess suitable qualifications and appropriate training and experience. It assesses […]
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Impartiality is the principle holding that decisions are based on objective evidence obtained during assessments, not based on bias or prejudice caused by the influence of different interests of individuals or other involved parties. Impartiality should mainly assured by independence of staff, competence of audit teams, exercising due professional care in conducting the audits, collecting […]
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By implementing this principle, a certification body should establish rules for providing public access or disclosure of non confidential information by responding positively to requests for information, answer requests for information quickly and helpfully, giving reasons for not providing information where this is not possible, ensuring that there are clear and effective arrangements to deal […]
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